Terms And Conditions

Cleaners Westminster Service Terms and Conditions

These Terms and Conditions set out the basis on which Cleaners Westminster provides domestic and commercial cleaning services. By placing a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before making or confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means any individual, company or organisation that requests or uses cleaning services from Cleaners Westminster.

Company means Cleaners Westminster, the provider of the cleaning services.

Service means any cleaning, tidying, housekeeping, end of tenancy cleaning, after builders cleaning, office cleaning, or related services provided by the Company to the Client.

Cleaner means any employee, contractor, or subcontractor engaged by the Company to deliver the Service.

Premises means the property or location where the Service is to be carried out.

2. Scope of Services

The Company provides professional cleaning services in Westminster and surrounding areas within the United Kingdom. The exact scope of the Service, including tasks, frequency, and duration, will be agreed with the Client at the time of booking and confirmed in the booking confirmation.

Unless expressly agreed otherwise, the Service does not include specialist cleaning such as exterior window cleaning at height, removal of hazardous materials, pest control, or maintenance and repair works. Any additional tasks required must be agreed in advance and may be subject to additional charges.

3. Booking Process

3.1 A booking is made when the Client requests a Service and the Company confirms acceptance of the booking. Bookings may be made by the methods made available by the Company from time to time, such as online forms or written requests.

3.2 The Client must provide accurate and complete information when making a booking, including the address of the Premises, type and size of property, any particular requirements, and any access instructions.

3.3 The Company reserves the right to decline a booking or to request additional information before accepting a booking. Acceptance of a booking is at the sole discretion of the Company.

3.4 The Company will provide an estimated time for completion of the Service based on the information provided by the Client. This is an estimate only and not a guarantee. If the work required is significantly more than anticipated, the Company may adjust the price or recommend additional time or visits.

3.5 The Client agrees that the Cleaner will have safe and reasonable access to the Premises at the agreed date and time. The Client must ensure that keys or access codes are available where required and that any alarm systems are disarmed or appropriately managed.

4. Pricing and Payments

4.1 Prices for the Service will be communicated to the Client at the time of booking, either as an hourly rate or as a fixed price package. All prices are in pounds sterling and, where applicable, inclusive of any taxes required by law.

4.2 The Company reserves the right to revise its prices from time to time. Any change will not affect confirmed bookings already accepted by the Company, unless the nature or scope of the Service is changed by mutual agreement.

4.3 Payment terms will be communicated to the Client at the time of booking. Unless otherwise agreed, payment is due on or before the day the Service is provided. The Company may require full or partial prepayment to confirm the booking.

4.4 Payment methods accepted by the Company will be specified during the booking process. The Client is responsible for ensuring that payment details are valid and that sufficient funds are available.

4.5 If payment is not received by the due date, the Company reserves the right to suspend or cancel the Service, and to charge interest or late payment fees in accordance with applicable UK law.

4.6 The Client may not withhold payment or make any set-off or deduction from the agreed price unless required by law or agreed in writing by the Company.

5. Cancellations, Rescheduling and Access

5.1 The Client may cancel or reschedule a booking by giving the Company advance notice. Unless otherwise specified in writing, the minimum notice period is 24 hours before the scheduled start time.

5.2 If the Client cancels or reschedules with less than the required notice, the Company reserves the right to charge a cancellation fee, which may be up to the full price of the booked Service, to cover administrative and staff costs.

5.3 If the Cleaner is unable to gain access to the Premises at the agreed time due to reasons within the Client’s control, such as missing keys or incorrect access instructions, this will be treated as a late cancellation and may be charged in full.

5.4 In the event of unforeseen circumstances, such as extreme weather, transport disruptions, staff illness, or other events beyond the Company’s reasonable control, the Company may need to cancel or reschedule the Service. The Company will notify the Client as soon as reasonably practicable and will offer an alternative date and time. The Company will not be liable for any loss or inconvenience arising from such changes.

6. Client Obligations

6.1 The Client must provide a safe and secure working environment for the Cleaner, including running water, electricity, adequate lighting, and safe access to all areas to be cleaned.

6.2 The Client must inform the Company in advance of any special circumstances at the Premises, including fragile items, valuable possessions, sensitive surfaces, or any known risks such as loose fittings or existing damage.

6.3 The Client is responsible for securing any valuables, cash, jewellery, and important documents before the Cleaner arrives. The Company will not accept liability for loss of items left unsecured.

6.4 The Client must not directly hire or engage any Cleaner introduced by the Company to provide cleaning services privately, without the Company’s prior written consent. If the Client breaches this obligation, the Company reserves the right to charge a reasonable referral or compensation fee.

7. Company Obligations and Standards

7.1 The Company will provide the Service with reasonable skill and care, consistent with professional cleaning standards in the UK.

7.2 The Company will take reasonable steps to ensure that Cleaners are properly vetted and trained for their roles.

7.3 The Company may supply its own cleaning equipment and products, or may agree to use the Client’s equipment and products upon request. If the Client requests the use of their own products or equipment, the Company accepts no responsibility for any damage or inadequate results arising from such use.

7.4 While the Company will make reasonable efforts to meet the Client’s specific instructions and preferences, the Company does not guarantee that the same Cleaner will attend every appointment, unless agreed as part of a specific service arrangement.

8. Waste Regulations and Environmental Compliance

8.1 The Company will handle general household and office waste as part of normal cleaning duties, placing such waste into appropriate bins or receptacles already provided at the Premises.

8.2 The Company is not responsible for the removal or transportation of large volumes of waste, construction debris, hazardous materials, clinical waste, electrical items, or any waste that is regulated under UK waste legislation, unless expressly agreed as a separate service and in compliance with applicable laws.

8.3 The Client is responsible for ensuring that any waste left at the Premises is suitable for normal disposal and is not hazardous. If the Cleaner reasonably believes that certain materials are unsafe, hazardous, or in breach of waste regulations, the Cleaner may refuse to handle or remove them.

8.4 The Company supports responsible and lawful waste management. The Client agrees not to request or require the Company or any Cleaner to dispose of waste in any manner that would contravene UK environmental or waste regulations.

9. Liability and Insurance

9.1 The Company holds appropriate public liability insurance in respect of its cleaning services. Details of the insurance cover are available upon reasonable request.

9.2 While the Company aims to exercise reasonable care, accidental damage can occur. The Client must report any alleged damage or loss to the Company as soon as reasonably possible, and in any event within 48 hours of completion of the Service, so that the matter can be investigated.

9.3 The Company’s liability for any loss or damage suffered by the Client shall, to the maximum extent permitted by law, be limited to the lesser of the cost of repair or replacement of the affected item, or the total price paid by the Client for the specific Service during which the incident occurred.

9.4 The Company will not be liable for any pre-existing damage, wear and tear, manufacturing defects, or deterioration that results from normal use or cleaning in accordance with manufacturer recommendations.

9.5 The Company shall not be liable for any indirect or consequential losses, including loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the provision of the Service.

9.6 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be restricted under UK law.

10. Complaints and Service Issues

10.1 If the Client is dissatisfied with any aspect of the Service, the Client should contact the Company as soon as possible, and ideally within 24 hours of the Service being carried out.

10.2 The Company will investigate any complaint and, where appropriate, may offer to re-clean the affected area or provide another reasonable remedy. Any re-clean or remedy will be at the Company’s discretion, taking into account the circumstances of the case.

10.3 The Client agrees to allow the Company a reasonable opportunity to inspect and remedy any issues before seeking any alternative resolution.

11. Health and Safety

11.1 The Company and its Cleaners will comply with relevant UK health and safety regulations when providing the Service.

11.2 Cleaners may refuse to perform any task that they consider unsafe or beyond the scope of normal cleaning services, including working at unsafe heights or handling hazardous substances.

11.3 The Client must notify the Company of any known health and safety risks at the Premises, including unsafe structures, electrical issues, or other hazards that may affect the Cleaner.

12. Privacy and Data Protection

12.1 The Company will collect and process personal data about the Client in order to provide the Service and manage bookings. This may include name, address, contact details, and details about the Premises.

12.2 The Company will handle personal data in accordance with applicable UK data protection laws. Personal data will be used only for legitimate business purposes, such as managing bookings, payments, and customer service.

12.3 The Company will not sell the Client’s personal data to third parties. Information may be shared with Cleaners and relevant service providers strictly as necessary to deliver the Service.

13. Termination

13.1 Either party may terminate an ongoing regular service arrangement by giving reasonable written notice, unless a different notice period has been agreed in writing.

13.2 The Company may terminate or suspend the Service immediately if the Client fails to make payment when due, behaves in a threatening or abusive manner towards any Cleaner or staff member, or otherwise breaches these Terms and Conditions in a material way.

14. Changes to These Terms

14.1 The Company may update or amend these Terms and Conditions from time to time. The latest version will apply to new bookings and to ongoing services after reasonable notice has been given to the Client.

14.2 Continued use of the Service after such notice will constitute acceptance of the updated Terms and Conditions.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Service, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the Service provided by the Company.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the remaining provisions will continue in full force and effect.

16.2 No waiver by the Company of any breach by the Client shall be considered a waiver of any subsequent breach.

16.3 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Service and supersede any prior understandings, agreements, or representations, whether written or oral.

By making a booking with Cleaners Westminster, the Client confirms that they have read, understood and agree to these Terms and Conditions.