Service Terms and Conditions for Cleaners Westminster

These Terms and Conditions set out the basis on which our cleaning services are provided to residential and commercial customers. By making a booking, you agree to these terms and confirm that you have read and understood the scope, limits, and responsibilities associated with the service. These terms are designed to create a clear, fair, and practical framework for both parties, so that our Cleaners Westminster service can be delivered efficiently and safely. For the purposes of these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer who places the booking or receives the service.

Our service is intended to be flexible while remaining professional. Whether you arrange a one-off clean, a recurring appointment, or a specialist cleaning task, the agreement will be governed by the information confirmed during booking, these terms, and any written changes agreed later. We aim to keep the process straightforward, but it is important to understand that all services depend on access, accurate information, and reasonable working conditions.

These terms apply to all cleaning appointments arranged under the Cleaners in Westminster service name, including standard domestic cleaning, end-of-tenancy work, deep cleaning, and related add-on tasks where offered. They do not create any partnership, employment, or agency relationship between us and any third party. Nothing in these terms affects your statutory rights as a consumer under applicable UK law.

1. Booking Process

All bookings are subject to availability and are only confirmed once we have accepted the request. A booking may be made by the methods we make available from time to time, including written or electronic communication. The details you provide must be accurate, complete, and up to date. This includes the property address, access arrangements, the type of clean required, preferred date and time, and any special instructions that could affect service delivery.

When you request a service, you are making an offer to purchase that service at the relevant price or estimate. We may provide a quotation, estimated duration, or service description before confirming the booking. Please note that estimates are based on the information supplied and may change if the actual conditions differ from those described. A booking becomes binding only when we confirm it, and we reserve the right to decline any request where we cannot safely or practically provide the service.

It is your responsibility to ensure that access is available at the arranged time. This includes keys, codes, concierge arrangements, parking considerations, security instructions, and any building rules that may apply. If access is not available or the job cannot proceed because of missing information, the appointment may be treated as a late cancellation or missed visit. If you are booking on behalf of another person, you confirm that you are authorised to do so and that the recipient of the service agrees to these terms.

2. Service Scope and Customer Responsibilities

We will carry out the service with reasonable skill and care and in accordance with the agreed instructions. However, the scope of work is limited to the tasks expressly included in the booking or subsequently agreed in writing. Any item or area not specifically included may be excluded at our discretion, especially where there is a risk to safety, equipment, or property. If a task requires specialist products, tools, or methods not normally used in cleaning, we may refuse or revise the work.

You must ensure that the premises are reasonably prepared for the visit. This means removing or securing valuables, fragile items, confidential documents, cash, jewellery, and any items that could be damaged by cleaning processes. We are not responsible for pre-existing damage, wear and tear, structural defects, faulty fixtures, hidden stains, or deterioration caused by age, misuse, or previous treatment. If there are pets, vulnerable persons, alarms, or hazards at the property, you must tell us in advance.

Where a property contains biohazards, infestation, excessive mould, bodily fluids, needles, sharps, or any material requiring specialist handling, you must disclose this before the appointment. We may suspend, cancel, or adjust the service if such conditions are discovered on arrival. This is necessary to protect staff and ensure compliance with health, safety, and waste handling obligations. The Cleaners Westminster team is not obliged to undertake work that falls outside normal cleaning activity or that poses undue risk.

3. Payments and Pricing

Prices may be stated as fixed charges, hourly rates, or estimates depending on the type of service requested. Any quotation is based on the information available at the time and may be revised if the actual requirements differ materially from those originally described. Unless stated otherwise, all prices are exclusive of any applicable taxes or charges. If a minimum call-out fee or booking minimum applies, this will be made clear before confirmation.

Payment terms will be confirmed at or before the time of booking. In many cases, payment may be required in advance, on completion, or by invoice depending on the service type and customer profile. You agree to pay all sums due promptly and in full. If payment is not received when due, we may suspend further work, withhold future appointments, or pursue recovery of the outstanding amount. Any bank charges, collection fees, or reasonable costs incurred in seeking late payment may be added where permitted by law.

Where additional work is requested or becomes necessary during the appointment, extra charges may apply. If we identify that the job will take significantly longer than expected, or that additional labour, materials, or visits are needed, we will normally explain this before continuing. For recurring Cleaners Westminster arrangements, payment schedules may be agreed separately. Any discount, promotion, or offer is subject to its own conditions and may be withdrawn or amended without notice, except in relation to bookings already confirmed under those terms.

4. Cancellations, Rescheduling, and Missed Appointments

You may cancel or reschedule a booking by giving reasonable notice. The exact notice period may depend on the type of service booked and the staffing or materials already allocated. If you cancel with insufficient notice, or if we arrive and are unable to begin because access is unavailable, the appointment may be charged in full or in part to cover time, travel, and administrative costs. This is especially relevant where a cleaner has been reserved exclusively for your booking.

We may also need to cancel or reschedule due to staff illness, severe weather, transport disruption, safety concerns, equipment failure, or other circumstances beyond our reasonable control. In such cases, we will aim to offer an alternative time. Our liability for cancellation is limited to a refund of any prepayment for the affected appointment, unless otherwise required by law. We do not accept responsibility for losses resulting from missed appointments where the cancellation is caused by events outside our control.

If you repeatedly cancel, reschedule, or fail to provide access, we reserve the right to refuse future bookings. Similarly, if the property conditions materially differ from what was described at the time of booking, we may revise the appointment, adjust the quotation, or decline to proceed. We aim to be fair and flexible, but cancellations and changes should be communicated as early as possible to reduce inconvenience and avoid unnecessary charges.

5. Liability and Limitations

We will provide our services with reasonable care and skill, but our liability is limited as set out in these terms. Nothing in this section excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to that, we will not be responsible for indirect, consequential, or economic losses such as loss of profit, loss of opportunity, loss of goodwill, or business interruption.

Where damage is alleged to have occurred during a service, you must notify us promptly and in any event within a reasonable time after discovering the issue. You should provide clear evidence, including photographs where appropriate, and allow us the opportunity to inspect the relevant area or item before any repair, removal, or replacement takes place. We will not accept responsibility for claims where evidence is unavailable, where the damage is due to pre-existing defects, or where the customer has failed to take reasonable steps to protect property.

Our total liability for any claim arising from a particular booking shall not exceed the amount paid or payable for that booking, except where a higher limit is required by law. We are not responsible for damage caused by items left in unsuitable positions, unsuitable surfaces, hidden weaknesses, defective fixtures, inadequate maintenance, or failure to provide correct instructions. Customers should keep a record of any particularly valuable or fragile items before the service begins.

6. Waste Regulations and Disposal

All cleaning waste must be handled in accordance with applicable UK waste regulations and local disposal rules. We will only remove or dispose of waste if this has been expressly agreed in advance and if the waste is suitable for normal collection and lawful handling. Customers remain responsible for identifying any restricted, hazardous, or specialist waste streams, including sharps, chemicals, asbestos-related materials, clinical waste, paint, solvents, batteries, or electrical items, unless a separate lawful arrangement has been agreed.

We will not transport or dispose of waste that we reasonably believe requires specialist treatment, licensing, or documentation. If such waste is found during a booking, we may stop work in that area and ask you to arrange appropriate disposal. You must not request that we place waste in a manner that breaches environmental rules, recycling requirements, or building regulations. By using the service, you confirm that any waste you ask us to remove is lawfully disposable through the agreed method.

If waste or rubbish is left on site for collection, you must ensure it is securely bagged, labelled if necessary, and separated according to any property or building requirements. We may refuse to move items that are contaminated, leaking, unsafe to lift, or likely to cause harm to staff, property, or the environment. The Cleaners Westminster service does not provide a general waste management or hazardous waste service unless that has been separately agreed and lawfully arranged.

7. Complaints, Changes, and Service Issues

If you are dissatisfied with any aspect of the service, please raise the issue as soon as possible so that it can be reviewed. We may ask for supporting information and may offer a re-clean, a partial refund, or another appropriate remedy where justified. Any remedy will depend on the nature of the issue, the conditions at the property, and whether the customer has allowed us a fair chance to inspect or correct the matter.

We may make reasonable changes to these Terms and Conditions from time to time. The version in force at the time of your booking will normally apply to that booking unless a change is required by law or agreed otherwise in writing. If a term is found to be invalid or unenforceable, the remaining terms will continue in full force. No waiver of a right by us shall operate as a continuing waiver unless stated in writing.

These terms, together with the service details confirmed for your booking, form the entire agreement between you and us in relation to the relevant appointment or series of appointments. You should retain a copy for your records. Any failure by us to enforce a term immediately does not mean that we give up the right to enforce it later.

8. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, these terms, or any booking shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by applicable consumer law. If any part of these terms is interpreted differently by a court or competent authority, the remainder shall continue to apply as far as legally possible.

The Cleaners Westminster service is intended to operate in a manner consistent with UK consumer protections and standard contractual principles. Nothing in these terms is intended to limit rights that cannot lawfully be excluded. Where a matter is not covered expressly, it will be interpreted in a reasonable way consistent with the overall purpose of the agreement: to deliver a professional cleaning service with clear expectations on both sides.

9. Final Provisions

By confirming a booking, you acknowledge that you have read these Terms and Conditions and agree to be bound by them. You also confirm that you have authority to book the service and that the information supplied is accurate to the best of your knowledge. These terms are meant to support a dependable and transparent service experience, while giving both the customer and the provider a fair basis for cooperation.

For avoidance of doubt, no statement made in marketing materials, booking messages, or informal communication will override these terms unless expressly confirmed in writing by an authorised representative. This helps ensure that each appointment is governed by clear expectations, especially where the service requested involves access, time-sensitive work, or specific handling instructions. In using Cleaners Westminster, you agree that practical communication and timely notice are essential parts of the service relationship.

Thank you for choosing a professional cleaning service with a clear approach to bookings, payments, cancellations, liability, waste regulations, and legal responsibility. These Terms and Conditions are intended to provide certainty without unnecessary complexity, so that the service can be delivered smoothly and in line with applicable UK requirements.